Last updated: May 8, 2026
TN Appliance Exchange LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you use our services, website, or communicate with us.
We collect information you provide directly to us, including:
📱 SMS Notice
How we obtain consent: Before any phone number is collected, our intake chat shows a full-width consent card with two buttons. Customers must affirmatively click "Yes, text me about my service" to receive SMS. Customers who click "No, call me only" are recorded as non-consenting and never receive SMS — only voice contact. The chat text input is hidden until the customer makes a choice. See our SMS Opt-In Process page for the exact UI and consent language.
Message types we send: Appointment confirmations, technician arrival notifications, parts updates, diagnostic results, and post-job feedback. Transactional only — never marketing.
Message frequency varies based on your service activity. Message and data rates may apply. Reply STOP at any time to unsubscribe. Reply HELP for help. Other recognized opt-out keywords: CANCEL, END, QUIT, UNSUBSCRIBE, REVOKE, STOPALL, OPTOUT. For support, contact us at tnappliancerepair@gmail.com or call 615-280-2949.
We do not sell, rent, or share your phone number or SMS opt-in data with third parties for marketing purposes. Carriers are not liable for delayed or undelivered messages.
We do not sell your personal information. We may share your information with:
We retain your information for as long as necessary to provide services and comply with legal obligations. You may request deletion of your data by contacting us.
You have the right to access, correct, or delete your personal information. To exercise these rights, contact us at tnappliancerepair@gmail.com.
TN Appliance Exchange LLC
Phone: 615-280-2949
Email: tnappliancerepair@gmail.com