Legal

Privacy Policy

Last updated: April 27, 2026

TN Appliance Exchange LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you use our services, website, or communicate with us.

Information We Collect

We collect information you provide directly to us, including:

Contact information: Name, phone number, email address
Appliance information: Make, model, serial number, problem description
Service address: ZIP code and service location
Photos and videos: Images of your appliance or issue that you upload
Payment information: Processed securely through Stripe — we do not store card data
Communications: Messages sent through our chat, SMS, or phone

SMS Communications

📱 SMS Notice

By providing your phone number and consenting to receive SMS messages from TN Appliance Exchange, you agree to receive text messages related to your service appointment, job status updates, technician arrival notifications, and follow-up communications.

Message frequency varies. Message and data rates may apply. Reply STOP at any time to unsubscribe. Reply HELP for help. For support, contact us at tnappliancerepair@gmail.com or call 615-280-2949.

We do not sell, rent, or share your phone number or SMS opt-in data with third parties for marketing purposes.

How We Use Your Information

To schedule and perform appliance repair services
To communicate with you about your service request
To send appointment reminders and status updates via SMS
To process payments
To improve our services
To comply with legal obligations

Information Sharing

We do not sell your personal information. We may share your information with:

Service technicians: To fulfill your repair request
Payment processors: Stripe, for secure payment processing
Communication providers: Twilio, for SMS delivery
Law enforcement: When required by law

Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. You may request deletion of your data by contacting us.

Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, contact us at tnappliancerepair@gmail.com.

Contact Us

TN Appliance Exchange LLC
Phone: 615-280-2949
Email: tnappliancerepair@gmail.com