Offer two tiers, their choice — never push OEM, never shame the cheaper pick:
| OEM (90-day) | Amazon-eq (30-day) |
| You install | part only | part only |
| We install | part + labor | part + labor |
- All four require the part bought through us. We can also just sell the part.
- Never give out a part number. "We'll source it and get it to you — that's in your price."
- We set our prices, we don't price-match.
- Price changes at the door? Tell them the new price BEFORE starting work — they can accept or take the unopened part back.