Real techs — not a call center
Lee — Clarksville & Middle TN, with the shop since 2020.
Jimmy — South Nashville & all around Middle TN.
Teddy — Owner & founder, on the tools since 2012.
Around Franklin — Cool Springs, Westhaven and Fieldstone Farms, here are the refrigerator calls that come in most — and what they usually turn out to be:
Almost everything on a fridge is worth fixing — the one real exception is a sealed-system (compressor/refrigerant) failure on an older unit, where a replacement often wins. We'll tell you which one you've got before you spend a dime. Sealed-system and refrigerant work is a licensed, call-a-pro job — never a DIY.
Franklin's mix of historic downtown homes and Cool Springs new construction means we see both older serviceable platforms (which are very much worth fixing) and newer premium installations. The repair-vs-replace conversation matters more here because the replacement quality tier is high.
When a fridge quits in Franklin, the fear is a dead compressor — but most of the calls we run turn out to be far cheaper. A refrigerator that's warm but the freezer's fine is almost always a frost-blocked evaporator fan or a failed defrost heater, not the sealed system. A fridge that runs constantly is usually dirty condenser coils or a bad door gasket. We see the whole age range across Cool Springs, Spring Hill, Thompson's Station, and Leiper's Fork — decade-old side-by-sides that are absolutely worth fixing, and first-year smart units still under warranty. The one time replacement genuinely wins is a true sealed-system leak on an older unit; we'll tell you straight which one you have.
My refrigerator stopped cooling but the freezer still works — is it worth repairing in Franklin?
Almost always yes. That specific symptom points to airflow between the freezer and fridge — a frosted-over evaporator fan or a defrost failure — which is a modest repair, not a compressor. We diagnose it from a short video and a photo of the model sticker before anyone rolls a truck.
How fast can you get a tech to Franklin?
We schedule by day, not a vague window, and cover Franklin and nearby Cool Springs, Spring Hill, Thompson's Station, and Leiper's Fork. Do the $50 Quick Check first and you often have an honest answer — and the right part already on order — before the visit, which saves a second trip.
Do you charge a trip fee for a refrigerator diagnosis?
No surprise $125 trip charge. The $50 Quick Check gets you a real tech's assessment from a video, and it's credited straight to your repair if you move forward.
Franklin calls are run mostly by Jimmy, with Lee taking Franklin stops on days he is working south of Nashville. Teddy (the owner) runs some himself.
In Franklin that covers ZIPs 37064, 37067 and 37069 — downtown Franklin, Cool Springs, Westhaven, Fieldstone Farms, Berry Farms, McKay’s Mill and the neighborhoods toward Spring Hill. Our job records show 466 completed appliance repairs in Franklin since 2022 (all appliances, not just refrigerators). In our recent job records, refrigerators are the most common Franklin call by a wide margin, then dishwashers, washers and dryers. Samsung, LG, Maytag and Whirlpool are the brands we open most.
We book you for a day, not a made-up time slot: you are one of our tech’s stops that day, and you get a text when your technician is on the way.
Franklin kitchens have a lot of built-in, column and counter-depth refrigerators. They breathe through a front grille instead of the back, so a blocked toe-kick or top grille makes them run warm and loud. Keep rugs, baskets and pet beds away from the bottom grille and vacuum it every few months.
Built-ins are also heavy and trimmed into the cabinets. Please do not pull one out yourself to look behind it — tell us the brand and model when you book and we will plan for it.
Our team answers live during the day. Nights, weekends and holidays, Ann — our AI assistant — answers every call and text at (629) 272-1234. She is not a technician and won’t pretend to be one: she takes down what your refrigerator is doing, answers what she can, and gets you on the schedule. A real tech looks at your job before the visit.
Also in Franklin: Dryer repair · Franklin · Washer repair · Franklin · Nearby: Refrigerator · Nashville Refrigerator · Murfreesboro Refrigerator · Antioch · All appliance repair in Franklin · Free fix guides
You choose: OEM or quality aftermarket part, and we install it or ship it to your door so you can. If it's not worth fixing, we'll tell you that too — no pressure, no $125 trip charge.
🐜 Talk to the Appliance AI →
A cooling repair means opening the sealed system — the compressor, evaporator, and refrigerant. That’s licensed work, and we hold the EPA Section 608 Universal certification to do all of it: recover, fix the leak or swap the compressor, pull a deep vacuum, and recharge it right. A lot of “appliance guys” simply aren’t licensed for this.
We also handle R600a (isobutane) sealed systems — the newer flammable-refrigerant units. Most appliance repair shops won’t touch them. We do. We’ve got the certification, the tools, and the training to do it right and safe.
The tell: soft ice cream, milk that won’t stay cold, or a freezer that’s barely frozen while the compressor runs is a classic sealed-system / cooling problem — exactly what we’re licensed and equipped for.