Tell Ant what's broken.
Ant collects the details.
Top Pro Techs take it from there.
🐜
You tell Ant
Appliance, symptoms, model number
🔧
Pro Tech reviews it
Top Pro confirms the diagnosis
✓
You decide
3 options · $50 credited toward repair
Service notice — SMS communication
TN Appliance Exchange LLC sends transactional SMS only — appointment confirmations, technician arrival times, parts updates, diagnostic results, and a quick check-in after your service. We never send marketing or promotional messages.
Examples of what we'd text you:
- "Hi, this is TN Appliance Exchange confirming your repair appointment on [date] at [time]. Reply YES to confirm or STOP to opt out."
- "TN Appliance update: Your technician [name] is on the way and will arrive in approximately [eta] minutes. Reply STOP to opt out."
- "TN Appliance: Your replacement part has shipped and is expected to arrive [date]. Reply STOP to opt out."
How you opt in:
When you start a service request in our chat, before any phone number is collected, you'll see this exact choice:
Live preview · click happens inside the chat
🔔
Before we continue, we need your permission to text you.
TN Appliance Exchange LLC sends transactional SMS messages only — appointment confirmations, technician arrival times, parts updates, diagnostic results, and a quick check-in after your service. We never send marketing or promotional messages. You can reply STOP at any time to unsubscribe. Message and data rates may apply. Message frequency varies based on your service activity.
Yes, text me about my service
No, call me only
You must affirmatively click one of these two buttons. The chat input is hidden until you do. Customers who choose "No, call me only" never receive SMS — only voice contact.
Reply STOP to any message to unsubscribe immediately. Reply HELP for support. Message and data rates may apply. Message frequency varies.
💡 How the pricing works — every dollar credits toward your repair
$50
Quick Check
Ant collects your info. Pro Tech reviews it. You get the answer and your three options.
→
$90
Video Call
Live call with a Pro Tech. See it together. Decide together. $50 already credited.
→
$100
In-Home Visit
Tech arrives with the part in hand. Fixes it. No surprise fees. $50 already credited.
You never pay for the same thing twice. Every dollar moves forward. 🐜