Why Ant Exists
Appliance repair has a trust problem. The standard model — call a number, wait on hold, schedule a visit, pay $100 to a tech who shrugs and says "you need a new one" — is broken. Customers get sold replacements they don't need. Repairs that should cost $200 end up costing $500 because nobody explained the options up front. Or the appliance gets replaced entirely, and the family that owns it pays $1,200 for a machine that should have been fixed for $250.
Teddy and Alyse Pivacek built Appliance Ant to fix that. Teddy is the lead technician — fifteen years of appliance work in Tennessee, every brand, every failure mode. Alyse runs operations. Together they realized the bottleneck wasn't fixing appliances. It was the friction between a customer with a broken machine and a technician who could honestly tell them what to do about it.
Ant removes that friction. Ant is online 24/7 — when the dryer stops heating at 10 PM and you're staring at a hamper of wet clothes, Ant is there. Ant collects the model number, a video of the symptom, and the customer's situation. Then a real human technician — Teddy, or one of our five other techs — reviews it and builds the Technician Decision Report. Real opinion. Real pricing. Real options.
What Makes the TDR Different
Every Ant-led job ends in a Technician Decision Report. The TDR is what makes this different from every other appliance repair business — and it's what makes the customer in control instead of the technician.
Every option has a real price before any work starts. The customer picks. No upsell, no scope creep, no "while I'm here let me look at..." The technician's job is to give the customer the four honest options. The customer's job is to pick.
From Broken to Fixed
Chat opens at any time, on any device
The Ant widget is on tnapplianceexchange.net. Phone, laptop, tablet — anywhere. Tell Ant which appliance is broken.
Share video and model number
Ant walks the customer through capturing what the appliance is doing (or not doing) and where to find the model number plate. Most appliances: under a minute.
Technician builds the TDR
A real technician reviews the case and writes up four options with real pricing. Usually within hours.
Customer picks an option
One option. One price. No surprises. We ship the part directly or schedule the in-home repair.
TN Appliance Exchange — Family-Owned, Technician-Led
Teddy Pivacek runs the technical side. Six technicians on the team across Middle Tennessee and Louisiana. Alyse Pivacek runs operations and customer relationships. The business is family-owned — no investor pressure, no corporate franchise model. The decisions made about how repairs work, what gets quoted, how customers get treated — they're made by the people who'll pick up the next call themselves.
That's the difference. The technician building your TDR is the same person who'll show up to your house if you pick the in-home option. The owner who decided to source parts directly instead of making customers hunt for SKUs is the same person who'll personally handle a complaint if something goes wrong. This is a small business with small-business accountability — at the speed of an AI assistant.
Licensing & Partnership
Appliance Ant is built on a workflow that any appliance repair operator can use — the 4-option Technician Decision Report, the AI triage, the credited diagnostic fee. We're actively talking with appliance repair operators in other markets about licensing the model. For press, partnership, or licensing inquiries: tnappliancerepair@gmail.com.
Common Questions About Ant
Got a Broken Appliance? Start the Chat.
Chat with Ant — tell us what's wrong, share a quick video and your model number photo, and a real technician will build your Technician Decision Report. No hold music, no guessing, no commitment until you see your options.