SMS Opt-In Process

How TN Appliance Exchange LLC Collects SMS Consent

Last updated: 2026-05-08 · Consent language version: v1.0_2026-05-08

01Plain-English summary

TN Appliance Exchange LLC is a registered Tennessee LLC providing appliance repair services in Tennessee and Louisiana. We send transactional SMS messages only — appointment confirmations, technician ETAs, parts updates, diagnostic results, and post-job feedback. We never send marketing or promotional messages. We only message customers who have actively requested service AND affirmatively granted consent through a two-button choice in our intake chat.

02The consent step (visual)

↓ Exact UI shown to every customer in the chat

Before we continue, we need your permission to text you.

TN Appliance Exchange LLC sends transactional SMS messages only — appointment confirmations, technician arrival times, parts updates, diagnostic results, and a quick check-in after your service. We never send marketing or promotional messages. You can reply STOP at any time to unsubscribe. Message and data rates may apply. Message frequency varies based on your service activity.

Yes, text me about my service No, call me only

This is the exact consent step every customer sees before any phone number is collected. The customer must affirmatively click "Yes, text me about my service" to receive SMS. Customers who click "No, call me only" are never sent SMS — only voice contact.

03Exact consent language

"TN Appliance Exchange LLC sends transactional SMS messages only — appointment confirmations, technician arrival times, parts updates, diagnostic results, and a quick check-in after your service. We never send marketing or promotional messages. You can reply STOP at any time to unsubscribe. Message and data rates may apply. Message frequency varies based on your service activity."

04When consent is collected

Consent is requested AFTER the customer has described their issue and selected a service tier, but BEFORE any phone number is collected. The phone number input field is hidden until the customer makes an affirmative choice on the consent card.

Sequence guarantee: the chat text input is programmatically disabled while the consent card is showing. The customer cannot bypass it by typing — the only way forward is to click one of the two buttons.

05Sample messages we send

Appointment confirmation Hi {customer_name}, this is TN Appliance Exchange confirming your repair appointment on {date} at {time}. Reply YES to confirm or STOP to opt out.
Technician ETA TN Appliance update: Your technician {tech_name} is on the way and will arrive in approximately {eta_minutes} minutes. Reply STOP to opt out.
Diagnostic result TN Appliance: Your $50 Quick Check diagnostic report is ready. View results and order parts at tnapplianceexchange.net. Reply STOP to opt out.
Parts update TN Appliance: Your replacement part has shipped and is expected to arrive {date}. Track your order at tnapplianceexchange.net. Reply STOP to opt out.
Post-job feedback TN Appliance: Thanks for choosing us for your repair today. How did we do? Reply with a quick word back to let us know. Reply STOP to opt out.

06How to opt out

Reply STOP to any message from us to immediately unsubscribe.
You will receive one final confirmation message confirming you have been unsubscribed.
Reply START to resubscribe at any time.
Other recognized opt-out keywords: CANCEL, END, QUIT, UNSUBSCRIBE, REVOKE, STOPALL, OPTOUT.

07Get help

Reply HELP to any message for assistance.
You can also reach us at 615-280-2949 or tnappliancerepair@gmail.com.

08Disclosures

Message and data rates may apply.
Message frequency varies based on your service activity.
Carriers are not liable for delayed or undelivered messages.

09Full policies

10Business identity

Contact

Legal name: TN Appliance Exchange LLC

Phone: 615-280-2949

Email: tnappliancerepair@gmail.com

Location: Antioch, TN 37013

Hours: Self-schedule 24/7, 365 days a year — technicians available Monday–Friday

Verification

Registered Tennessee LLC — verify our filing at the Tennessee Secretary of State (search "TN Appliance Exchange LLC").

View our Google Business Profile →

11Why this page exists

This page exists so that anyone — a customer, a carrier compliance reviewer, or our messaging-aggregator vendor — can verify in under 30 seconds that our SMS consent flow is unambiguous: phone collection only happens after an affirmative button click on a card the customer cannot bypass. If anything on this page contradicts what you actually experienced in our chat, please contact us at tnappliancerepair@gmail.com so we can correct the record immediately.